No more missing materials
CX Design
The project took place inside a fast-paced manufacturing plant where human operators and AMR shared responsibilities for moving materials. The client needed a set of tailored HMIs for three types of users: production operators, warehouse staff, and system supervisors. Each of them had specific workflows and interaction needs, yet they all operated within the same connected ecosystem. To make things even more challenging, the entire system had to be reconfigurable for future sites, meaning that what we designed had to scale, adapt, and stay simple
Client:
$10B+ Annual Revenue
Role:
Product Designer
Year:
Feb 2025
Challenge
We had to deliver four fully functional interfaces in just four weeks with no margin for error, no tolerance for friction, and very little room for ambiguity. There were no physical sensors to detect station occupancy. All status information had to be inferred through logic and updated based on AMR mission states. That meant the UI had to be smart enough to guide the operator, even when the system had incomplete data. Operators needed to make critical decisions, like sending out finished goods or requesting raw materials, with clear visual feedback and no confusion. At the same time, everything had to run on industrial tablets, often in harsh environments.
Objective
We aimed to build a modular, role-specific HMI system with a focus on clarity, reusability, and fast deployment. Each role would have only what it needed, no more, no less. The interfaces had to speak the language of the user. A warehouse operator doesn't need a global view. A supervisor doesn’t need to confirm missions. Each screen had to be purpose-built, but visually aligned. The Admin interface would act as the control room allowing technicians to adapt the system layout without touching the codebase.
Design Process
In four weeks, I designed three connected HMIs tailored to real operators, real workflows, and real constraints. The following visual process maps how I moved from research and journey mapping to system logic, visual direction and integration with warehouse automation. Every step reflects a deliberate design mindset: structured, user-driven and grounded in industrial reality
HUMANS IN THE LOOP
Details
The production operator drives the entire flow requesting raw materials when needed and dispatching finished goods. The warehouse operator responds to these needs, coordinating with the AMR or stepping in manually when required.The system is built around one core idea: keep production running at all costs. Every interface, action, and fallback exists to ensure speed, clarity, and zero downtime.Below are anonymized interface examples, adapted to protect client-sensitive data. For deeper insights or a full walkthrough, feel free to get in touch
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