Real Time, Zero Downtime
UX/UI Design
To support operational efficiency within warehouse environments, I was tasked with designing a real-time monitoring dashboard for our internal software solution. The target user was the Plant Warehouse Manager, responsible for overseeing the movement of autonomous mobile robots, task execution, and system coordination with the WMS (Warehouse Management System). The goal: deliver immediate visibility over what’s happening, where, and why
Client:
Fortune 500 Company
Role:
Product Designer
Year:
2024
Challenge
The core challenge was to transform fragmented technical data into a clear operational view that could be consulted instantly during daily operations. The available information came from various sources: the AMR fleet, the WMS, and the mission control system, often asynchronously or with inconsistencies. The Plant Manager needed to understand what was happening across the plant in real time: which robots were active or paused, what missions were in progress or blocked, and whether any area of the layout was full or unavailable. On top of that, we needed to offer quick fixes for system errors, especially those caused by missing WMS data, without overwhelming the user with technical complexity.
Objective
The goal was to deliver a unified, real-time dashboard that could summarize the entire status of the system at a glance. It had to include the current state of each AMR (working, idle, off, in pause, or reporting an error) alongside the full list of missions and their real-time progress. A visual map of the plant had to show the operating status of each area, signaling whether it was free, reserved (meaning active but full), or blocked. At the same time, the dashboard needed to provide manual resolution paths in case of missing or incorrect data, allowing operations to continue smoothly and without downtime
Design Process
The design was completed in just one week through focused collaboration with the client. After initial conversations, I gathered key insights on how the Plant Warehouse Manager interacts with the fleet and WMS. These guided the creation of a tailored interface, fully aligned with the existing lgiht-themed design system of our software. Prototypes were quickly iterated based on feedback, with a strong focus on clarity, responsiveness, and real-time usability. The result is a dashboard that feels native, yet enhances operational control in a high-pressure environment
Details
The final dashboard brings together the most relevant system data into a single, actionable view. Each robot is displayed with its live status, clearly identified and color-coded. Mission cards update in real time, allowing the manager to monitor ongoing operations without leaving the screen. The plant layout is visualized from above, with zones dynamically updating based on availability or blocking conditions. In case of data errors, the interface offers resolution options directly within the dashboard, enabling the manager to act fast and maintain flow continuity. The dashboard has now been in use for over a year and is fully integrated into the client's daily operations
